A road to live shows inclusive for all concertgoers
Live music is exciting, but for people with disabilities, confusing ticketing, long queues, and limited accessible information can make the experience stressful. I designed LiveForYou, a mobile app that simplifies purchasing accessible tickets and accessing venue information.
Role: Lead/ Solo Product Designer
Date: May 2025 - present
▮RESEARCH AND PROBLEMS
To better understand experiences of concertgoers with accessibility needs, I explored forums, interviewed concertgoers, and analyzed accessibility gaps in current platforms like Ticketmaster.
Difficulty locating seats
Accessible seating sections were often hard to find both online and at the venue
Social barriers to accommodations
Users were unaware of or hesitant to use accommodations due to stigma or social anxiety.
Crowded ticketing experiences
Existing ticketing apps did not separate accessible ticket buyers, creating long waits and frustration.
Limited online info for accommodations
Users often must call to learn about quiet zones or low-stimulation areas, creating a barrier.
▮IDEATION
How can we make concerts feel welcoming from the very first tap?
Designing for confidence
Concertgoers often struggle to find accessible tickets and venue information. My goal was to make accessibility clear and easy to navigate so users could plan their visit with confidence.
Reducing unnecessary stress
Long queues and unclear processes create friction for attendees with accessibility needs. I aimed to identify ways to streamline entry and reduce waiting.
Building community trust
Attendees lack a way to share and learn from each other’s experiences. Encouraging community feedback can provide guidance and reassurance for future visitors.
Accessible Seats Made Simple: A New Way to Browse
LIVE
fir you
Tickets are simplified into two clear categories: Standard or Accessible.
Required users to select a ticket “type” to see accessible seats
How is This Possible?
Separate Queues
Accessible tickets are placed in a separate queue, drastically reducing wait times and simplifying the purchasing process.
The Accessibility Toggle
Accessible tickets are shown by default, but users can easily switch to standard seats based on venue or preference.
Users can see venue-specific accommodations in:
Accessibility queue
Ticket selection screen.
Access is available on every step, so users don’t have to navigate away or disrupt their booking.
See Available Accommodations While You Buy
Concertgoers can leave reviews on many topics:
Their overall experience.
Specific accommodations
Venue communication
This helps build community and guide others in planning their day ahead of time.
See Available Accommodations While You Buy
▮IMPACT
Although the platform is still under development, early design choices already showed strong signs of improvement from existing services like Ticketmaster:
Clearer discovery and purchase flows for accessible tickets
Venue accessibility details built into the buying experience
A dedicated queue designed specifically for accessible ticket buyers
Community feedback and reviews built into venue details
Ready to turn your concepts into reality? Let’s work together.
Or email me hello@nguyentamn.com